Privacy Policy


Listen & Learn Inc., a Delaware Corporation, (henceforth, "Tunefox," "we," "us," "our") is the owner of the Tunefox web and mobile application (the "App") and related technology: website, widgets, etc. (collectively, the "Platform"). Tunefox is a music education web software and iOS app utilizing interactive tab and midi sound to teach users how to play banjo, guitar, and mandolin (the "Service"). When you access the Platform and any other linked pages, features, or content offered in connection with our Service, you acknowledge and accept the practices and policies outlined in this Privacy Policy.

The Privacy Policy goes hand-in-hand with our Terms of Service, which governs all use of the Platform and can be found at Please read them together.

Listen & Learn Inc. is the responsible party or data controller regarding Personal Data collected through our Service. If you have any questions or concerns at any time about your data, privacy, or our terms of service, please email us at

Privacy Statement

This Privacy Policy explains how we collect, use, maintain and disclose your Information. This includes information that could be used to identify a specific User (“Personal Data”), and other information that does not constitute Personal Data (“Non-Personal Data”) that is collected from you while using our Service. We take the privacy of your Personal Data seriously. All individuals with access to your Personal Data are required to follow this policy, effective August 4, 2016.


Collecting your personal data is necessary for providing our Service and Platform, and is a consequence of the normal operations of our business. We have published this Privacy Policy to make it easy for you to understand what Personal Data we collect and store, why we do so, how we receive and/or obtain that information, and the rights you have over your Personal Data in our possession.


When you use our Service or allow someone to use our Service on your behalf, you consent to our collection, use, disclosure, transfer and storage/retention of any Personal Data or other information received by us as a result of your use, all in accordance with this Privacy Policy.


In the normal course of business, we collect the information outlined in Section 5.3 below. This information lets us identify you for the purposes of our Service, and lets us contact or transact with you for normal business operations. Specifically, we require this information in order to verify the identity of our Users.

We collect information that personally identifies you, Personal Data (also known as “Personally Identifiable Information” under the Online Privacy Act of 2003 (California)). We collect Personal Data from you or people you invite to the Platform only if you voluntarily submit this information to us by using the Platform. The types of information we collect are listed below.

Without limitation, the types of information we may collect are:

Personal Data. We may collect personal details such as your name, location, and other information defined as “Personally Identifiable Information” that allows us to identify who you are;

Contact Information. We may collect information like your email address, telephone, and other information that allows us to contact you and is also considered Personally Identifiable Information under California Law;

Mobile Device Information. When you visit the Services from your mobile device, Tunefox may collect and store your location information if Users’ mobile settings allow the submission and collection of such data. Collection of this information may improve User Services.

Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Service;

Aggregated Data. So that we can continually improve our Service, we often conduct research on user demographics, interests, and behavior. This is based on Personal Data and other information that we have collected, and may be compiled and analyzed on an aggregate basis. Since this aggregate information does not identify you personally, it is considered and treated as Non-Personal Data under this Privacy Policy;

Other Information. We may collect other Personal Data about you, which we will maintain according to this Privacy Policy. We may also collect non-Personally Identifiable Information about you such as information about your network, device, or operating system. Finally, we may collect any personal correspondence that you send us, or that is sent to us by others about an individual’s activities.

If you are under the age of 13, you may not use our Platform or Service. We do not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has used our Service and provided Personal Data to us, please contact us, and we will work to delete that information from our databases.


Information is collected in association with your use of the Platform, an inquiry about the Platform, or in the general course of dealing with us. In particular, information is likely to be collected as follows:

Account. If you open an account on the Platform and submit your personal details, or when you enter Personal Data details through another process in order to receive or access something;

Payment. When an individual submits their details to open a payment account or make a payment;

Contact. When you contact us in any way.

Uploads. When you upload or generate User Content, such as photos, videos, text, comments, using our Service.

Cookies & Similar Technologies. When you use the Service, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our Service, and to provide features to you. We may ask advertisers or other partners to serve ads or Service to your devices, which may use cookies or similar technologies placed by us or the third party. For instance Web beacons are electronic images that may be used in our Services or emails to help deliver Cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

Social Media Features. Our Platform may include social media features, such as the Facebook Like button. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

Third Party Links. Our Platform may contain links to third party websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. If you submit personal information to any of those sites, your information is governed by their privacy policies. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Phishing. It has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the web site requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity is known as “phishing”. If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your password or credit card information) via e-mail or to a Web site that does not seem to be affiliated with us, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at

We understand that there are many circumstances in which we may collect information, and we work hard to ensure that you are always aware when your Personal Data is being collected.


Data Hosting. We take all reasonable precautions to protect your Personal Data from unauthorized access. Our data hosting Service are provided by OVH Hosting - we do not have control over the physical facilities or electronic networks OVH uses to store Personal Data. OVH states that the data we collect from our Service is owned by us and is secure. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error free. We encourage you to take special care in choosing what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

Internet Security. The security of communications sent electronically cannot be guaranteed, and when you provide information to us via the internet, you do so at your own risk. We do not accept responsibility for misuse, loss of, or unauthorized access to Personal Data where the security of information is not within our control.

Third Party Use. We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your Personal Data in accordance with this policy or any applicable laws. The collection and use of your information by these third parties may be subject to separate privacy and security policies.

Unauthorized Access. If you suspect any misuse, loss of, or unauthorized access to your Personal Data, you should let us know immediately.

Authorized Use. We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Data where we were authorized to provide that person with the Personal Data.


Time Period. We may retain your Personal Data as long as you continue to use our Service. You may close your account by contacting us, but we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Data, it may persist on backup or archival media for an additional period of time.

Non-Disclosure. We promise not to disclose or sell your Personal Data to unrelated third parties under any circumstances, ever We do not sell, trade, or rent your personal identification information to others.

Business Operations. Your Information is used to operate our business. These business operations may include:

The provision of Service between you and us;

Verifying your identity;

Communicating with you about:

Your relationship with us;

Our Service;

Our own marketing and promotions to users and prospects;

Competitions, surveys and questionnaires;

Improve Customer Service. Information you provide helps us respond to your customer service requests and to support your needs more efficiently.

Personalize Your Experience. We may use information in the aggregate to understand how our Users as a group use the Service and resources provided on the Platform.

Marketing. We may use your Personal Data to contact you in the future for our marketing and advertising purposes. This may include without limitation:

informing you about services or events that might be of interest to you;

developing promotional or marketing materials and providing those materials to you;, and,

displaying content and advertising on or off the Service that might be of interest to you.

Site Improvement. We may use feedback you provide to improve our products and Service.

Emails. We may use your email address to send you information and updates pertaining to your order. It may also be used to respond to inquiries, questions, and/or other requests. You may receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, please contact us at

Disclosure. There are a few circumstances where we must disclose an individual’s information:

Where we reasonably believe that an individual may be engaged in fraudulent, deceptive, or unlawful activity that a governmental authority should know about;

To protect the rights, property, or personal safety of another user or any member of the public;

As required by any law; or,

In the event we sell our business and may need to transfer Personal Data to a new owner.

Agents, Consultants, and Related Third Parties. Like many businesses, we sometimes have companies perform certain business-related functions for us. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, and others. When we engage another company, we may provide them with information including Personal Data, so they can perform their designated functions.

User rights regarding use of personal information

Users have the right at any time to prevent Tunefox from contacting User for marketing purposes. When Tunefox sends a promotions communication to User, User may opt out of further promotional communication by following the unsubscribe instructions provided for at the bottom of the promotional email. User may indicated they do not wish to receive marketing communications from Tunefox by unsubscribing using the link in the emails sent to a User by Tunefox. Please note that notwithstanding the promotional preferences indicated by either unsubscribing or option out in the Settings section of the Services, Tunefox may continue to send administrative emails regarding updates to these Terms or Policy.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our software and Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send e-mail to


Please contact us at and we will correct any errors in the Personal Data we hold within a reasonable delay. It is your responsibility to provide us with accurate and truthful Personal Data. We cannot be liable for any information that is provided to us that is incorrect.


If you have a complaint about our handling of your Personal Data, address your complaint in writing to

If we have a dispute over handling of your Personal Data, we will first attempt to resolve the issue directly between us.

If we become aware of any unauthorized access to your Personal Data we will inform you at the earliest practical opportunity, once we have established what was accessed and how it was accessed.


From time to time, we may send you important notices, such as changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications.

international privacy laws

If you are using the Service from outside the United States, please be aware that you are sending information (including Personal Data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States, depending on the type of information and how it is stored by us. We hold and process your Personal Data in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the United States Personal Data may be subject to lawful access requests by government agencies.


If we change this Privacy Policy, we will post updates on our website (the “Modifications”). Modifications are effective thirty (30) days following the "Updated” date, or the date communicated in any other notice to you. Please review this policy periodically for changes, and especially before you provide any Personal Data. By continuing to use our Service after the effective date of any Modifications to this Privacy Policy, you accept those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing, and otherwise using the Service.

Contacting us

If you have any questions about this Privacy Policy or your dealings with the Platform, please contact us at:

This document was last updated on August 4, 2016